iPad 2: Cannot Send and Receive Email On iPad

Learn how you can fix problems with send and recieve email on the iPad.

Most smart devices now a day allows you to use email. With the iPad it is not different, emailing on the iPad can be quiet easy but sometimes you can run into troubles. If you do have trouble then you may have to try the following and see if it fixes your problem.

Can't receive email on the device:

1. Cannot Get Mail because your account is locked

When you get an error "Cannot Get Mail" your account maybe locked out on another device. The reason you get this error is because you may have log on to your email account using another device, and now your account is still active on that device. The POP3 email only allow you to log in only 1 at a time, do so at 2 place will cause the account to lock it self. It is also know as Mailbox Locked.

To solve this problem simply try to call all the mail application on all the devices you have used. Then wait for around 5 to 10 minutes for the mail server to reset the previous connection and unlock the mail account. To stop this from re-occuring in the future you can close the mail application when you have finished using it, and try to increase the time interval when fetching mail messages on your devices.

If it's still doesn't work after a 5 minutes, then you could try to turn of the device completely to ensure all connections is disconnected from the mail server.

2. Don't try to sync from iTunes but rather set up the email account directly on the iPad itself. Here's how:

First stop the Sync Mail Accounts from iTunes.

1. Start iTunes and connect the iPad to the computer.

2. Then select the Info tab.

3. Unticked the checkbox for the Sync Mail Accounts.

4. Click on Apply.

5. Now remove the iPad device when it finishes syncing.

6. Next on the iPad, go to the Home screen.

7. Tap on Settings.

8. Tap on Mail, Contacts, Calendars.

9. The tap on Add Accounts.

10. Now put in the account details and iPad will try to communicate to the mail provider server.

3. Try to restart the iPad

1. Press and hold the Sleep/Wake button for 3 seconds.

2. When you see the red slider shown up. Slide it to the right.

3. Now press and hold Sleep/Wake button until you see the Apple picture appear on the screen.

Now give you mail app another go and see if it works.

4. If you use Yahoo, Gmail or MSN and it doesn't work then try to set it up manually by choose Other when adding new account. Go to the email provider and get the setup detail.

5. When you have an iPad that has Wi-Fi + 3G then sometimes you can get an issue with receiving email. Try to use Cellular data network and turn off Wi-Fi.

To turn off Wi-Fi:

1. Go to the Home screen.

2. Select Settings.

3. Then select Wi-Fi.

4. Now switch the status to Off.

Can't Send Email on the device:

1. Try to restart the iPad

2. Don't try to sync from iTunes but rather set up the email account directly on the iPad itself. Here's how:

First stop the Sync Mail Accounts from iTunes.

1. Start iTunes and connect the iPad to the computer.

2. Then select the Info tab.

3. Unticked the checkbox for the Sync Mail Accounts.

4. Click on Apply.

5. Now remove the iPad device when it finishes syncing.

6. Next on the iPad, go to the Home screen.

7. Tap on Settings.

8. Tap on Mail, Contacts, Calendars.

9. The tap on Add Accounts.

10. Now put in the account details and iPad will try to communicate to the mail provider server.

3. Set additional SMTP Servers to on

1. Go to the Home screen.

2. Tap on Settings.

3. Then tap on Mail, Contacts, Calendars.

4. Next select the current email account you are using.

5. Then tap on Account Info.

6. Next go to the section Outgoing Mail Server and tap on SMTP.

7. Use the information you have got from the mail service provider and fill in the detail.

8. Go to Other SMTP Servers section and have all of them switched on.

Comments (0)

< Prev		Next >